OCS/Outlook Integration Presence Issues

We have been having a few issues with getting the OCS Presence Indictator working correctly with Outlook 2007. When you hover over the presence jelly bean in the Preview Pane, you get ‘Presence Unknown’ even through OCS and even Sharepoint detect the correct status:

OCS Presence Unknown

After some extensive research, most people recommend the following registry key settings:

"REG_DWORD HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common\PersonaMenu\RTCApplication=3"
"REG_DWORD HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common\PersonaMenu\RTCApplication=3"

"HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\12.0\Outlook\IM] "SetOnlineStatusLevel"=dword:00000003"
[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common\PersonaMenu]
"QueryServiceForStatus"=dword:00000002

However, this didnt seem to resolve the issue. By experimentation, we tried:

[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common\PersonaMenu]
"QueryServiceForStatus"=dword:00000002

and changed the dword value to 3. The presence is now working as expected. According to the Microsoft site, this can only be set to 0, 1 or 2.

Feel free to investigate and let me know how you get on!

4 comments:

  1. Anyone know how to do this without using a third party program? If there no way to do it with a add-on someone can recommend one?

    EDIT: I need to add this in the server so all users have the same signature.

    Thanks

    ReplyDelete
  2. Works as you suggested. thank you, Dave

    ReplyDelete
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